Cancellation, Return & refund polices

Please Read Carefully Before Placing Your Order

Order Cancellation :

At Shills Professional, we understand that circumstances may arise where you need to cancel your order. We have established the following guidelines regarding order cancellations:

Cancellation before Shipping:
a. Orders can be canceled before they are shipped.
b. To cancel your order, please visit the “My Account” page on our website and navigate to the order details section.
c. If the option to cancel is available, you can select it to initiate the cancellation process.

Cancellation after Shipping:
a. Once an order is shipped, it cannot be canceled.
b. We have a streamlined shipping process that aims to deliver orders promptly, which may limit the cancellation window.
c. If you wish to return the order after it has been shipped, please refer to our Exchange and Return Policy for further instructions.

Contacting Customer Support:Phone: 02248910485
a. If you encounter any issues or require assistance with canceling an order, please contact our customer support team as soon as possible.
b. Our dedicated support staff will be happy to assist you and provide guidance regarding your specific situation.

Refunds Policy:

Order Cancellation and Refunds:
a. Orders can only be canceled before they are shipped. Once an order is shipped, it is no longer eligible for cancellation.
b. If you wish to cancel your order and it is still within the cancellation window, you can initiate the cancellation process by visiting the “My Account” page on our website.
c. Upon successful order cancellation, a refund will be initiated.

Refund Initiation:
a. Refunds for canceled orders will be initiated within 7 working days from the time the cancellation request is approved.
b. The refund will be processed using the original payment method used for the purchase.
c. Please note that the refund processing time may vary depending on your bank or payment provider.

Refund Amount:
a. The refund amount will be equal to the purchase price of the canceled order, excluding any shipping charges or additional fees.
b. If any promotional discounts or coupon codes were applied to the original purchase, the refund amount will reflect the discounted price paid.

Communication and Notification:
a. Once the refund is initiated, you will receive a notification via email or the contact information provided during the purchase process.
b. It is important to keep your contact information up to date to ensure smooth communication regarding the refund.

Contacting Customer Support:
a. If you have any questions or concerns regarding the refund process, please reach out to our customer support team.
b. Our dedicated support staff will be available to assist you and address any inquiries you may have.

No Exchange or Return Policy:

  1. Cosmetics Products: a. Due to the nature of cosmetic products, we do not accept exchanges or returns for reasons other than damage, defects, or incorrect products. b. This policy is in place to ensure the safety, hygiene, and quality of our products. c. We encourage customers to carefully review their orders and product details before completing the purchase.
  2. Non-Returnable Items: a. All cosmetic products, including makeup, skincare, haircare, and fragrance products, are non-returnable for hygiene and safety reasons.
Please note that this policy is subject to change without prior notice. We encourage you to review the policy regularly or contact our customer support for any further inquiries or clarifications.

Need a Help?

  • 02248910485
  • Whatsapp contact WhatsApp support @8591652013
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