Cancellation, Return & refund polices
Please Read Carefully Before Placing Your Order
Welcome to ShillsProfessional. By placing an order on our website, you agree to the following delivery terms and conditions. Please read them carefully to understand our delivery process, timelines, and responsibilities.
Delivery Timeframe
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Standard Delivery: We strive to deliver your products within 0 to 14 days from the date of order confirmation in India.
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Order Processing Time: Once your order is placed, it typically takes 1-2 business days to process before it is shipped. Processing time may vary based on order volume and product availability.
Shipping and Handling
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Shipping Methods: We offer various shipping options that may include standard, expedited, and priority shipping. The delivery timeframe will vary based on the selected shipping method.
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Shipping Charges: Shipping costs are calculated at checkout based on the destination, shipping method, and order value.
Order Cancellation :
At Shills Professional, we understand that circumstances may arise where you need to cancel your order. We have established the following guidelines regarding order cancellations:
Eligibility for Returns
You can return your purchase within 0 to 3 days after the delivery date. To be eligible for a return, please ensure that:
- The item is in its original condition, unused, and in its original packaging.
- All tags, labels, and accessories are included.
- You have the receipt or proof of purchase.
How to Initiate a Return
- Contact Us: Reach out to our customer service team via [email/phone number/contact form] within 3 days of receiving your item. Provide your order number and the reason for the return.
- Prepare Your Package: Securely package the item you wish to return. Include any original packaging, accessories, and documentation.
- Send It Back: Follow the instructions provided by our customer service team for returning the item. We recommend using a trackable shipping method to ensure the package arrives safely.
Refund Process
Once we receive and inspect your returned item at our warehouse, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7 days. A credit will automatically be applied to your original method of payment.
Cancellation before Shipping:
a. Orders can be canceled before they are shipped.
b. To cancel your order, please visit the “My Account” page on our website and navigate to the order details section.
c. If the option to cancel is available, you can select it to initiate the cancellation process.
Cancellation after Shipping:
a. If an order is shipped however you still can canceled order.
b. If you wish to return the order after it has been shipped, please refer to our Exchange and Return Policy for further instructions.
Contacting Customer Support:Phone: 02248910485
a. If you encounter any issues or require assistance with canceling an order, please contact our customer support team as soon as possible.
b. Our dedicated support staff will be happy to assist you and provide guidance regarding your specific situation.
Refunds Policy:
Order Cancellation and Refunds:
a. Orders can only be canceled before they are shipped. Once an order is shipped, it is no longer eligible for cancellation.
b. If you wish to cancel your order and it is still within the cancellation window, you can initiate the cancellation process by visiting the “My Account” page on our website.
c. Upon successful order cancellation, a refund will be initiated.
Refund Initiation:
a. Refunds for canceled orders will be initiated within 7 working days from the time the cancellation request is approved.
b. The refund will be processed using the original payment method used for the purchase.
c. Please note that the refund processing time may vary depending on your bank or payment provider.
Refund Amount:
a. The refund amount will be equal to the purchase price of the canceled order, excluding any shipping charges or additional fees.
b. If any promotional discounts or coupon codes were applied to the original purchase, the refund amount will reflect the discounted price paid.
Communication and Notification:
a. Once the refund is initiated, you will receive a notification via email or the contact information provided during the purchase process.
b. It is important to keep your contact information up to date to ensure smooth communication regarding the refund.
Contacting Customer Support:
a. If you have any questions or concerns regarding the refund process, please reach out to our customer support team.
b. Our dedicated support staff will be available to assist you and address any inquiries you may have.
No Exchange or Return Policy:
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Cosmetics Products: a. Due to the nature of cosmetic products, we do not accept exchanges or returns for reasons other than damage, defects, or incorrect products. b. This policy is in place to ensure the safety, hygiene, and quality of our products. c. We encourage customers to carefully review their orders and product details before completing the purchase.
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Non-Returnable Items: a. All cosmetic products, including makeup, skincare, haircare, and fragrance products, are non-returnable for hygiene and safety reasons.
